On December 24, 2020, SAIC Iveco Hongyan Commercial Vehicle Co., Ltd. (hereinafter referred to as “SAIC Hongyan”) successfully delivered 150 6×4 tractors to major customers in North Africa for oil and gas in Africa, Ethiopia, Uganda, Congo, Egypt and other countries , Food, medicine and other cross-border logistics transportation. This delivery also sets a benchmark for SAIC Hongyan in other end markets in Africa, and lays a solid foundation for continued development of the African market.
It is reported that the client is a large and powerful group company in North Africa with a development history of nearly 50 years, under which it operates a variety of businesses such as transportation, trade, oil and gas, engineering projects, and agriculture. The customer’s transportation company has a large fleet of heavy trucks(sinotruk engine parts) with well-known brands in Europe and China. In the fierce competition of many well-known brands, in order to better meet the adaptability of vehicle configuration and working conditions and oil products, and to improve the power and reliability of long-term logistics, SAIC Hongyan has tailored its personalized product solutions. Finally stand out and win the favor of customers.
Personalized product customization
SAIC Hongyan tractor is based on European IVECO advanced technology platform and strictly adopted WCM world-class manufacturing system. The quality level is in line with Europe. It is hailed as a “road hero” by the industry. Its advanced technology and excellent quality have been deepened. Human heart.
In addition, in order to meet the different needs of customers, SAIC Hongyan proposed a “customized” solution. Based on the complex road conditions, poor oil quality, and other characteristics of the customer’s trade area, SAIC Hongyan specially equipped the 150 tractors delivered for this batch with JOST saddles, efficient ZF gearboxes, 430 horsepower engines, and 20-ton Fiat dual-stage drives. Bridges and other components ensure that customers can fully adapt to the harsh working conditions in Africa, whether it is power, comfort, reliability, or carrying capacity during use.
Personalized after-sales service
Of course, customers who choose SAIC Hongyan are inseparable from the personalized after-sales service program they provide. SAIC Hongyan adheres to the concept of “zero distance service”. In order to serve customers more professionally, it has innovatively introduced three more flexible and efficient after-sales service models according to different customer groups.
The “Unblocked Service” launched for tractors means that if the faulty vehicle cannot be repaired within the prescribed time, the repair site will provide the user with a substitute vehicle to ensure the safe and timely delivery of the goods to the destination, and provide the user with overtime repair compensation. In order to implement the “Smooth Service”, SAIC Hongyan provided after-sales solutions such as the placement of accessories and on-site services in response to the actual situation of the customer, which solved the customer’s worries about the car. Especially during the severe epidemic at the beginning of this year, SAIC Hongyan’s after-sales service team was still retrograde in Africa and insisted on providing services to customers.
In recent years, under the “Belt and Road” initiative, SAIC Hongyan has become a “frequent customer” in Africa. Various models such as dump trucks, trucks(howo truck spare parts), tractors, and special vehicles have been proven in the African market for a long time and have been Highly recognized by African customers. In the future, SAIC Hongyan will continue to provide African customers with more personalized, high-quality products and after-sales service to help the construction of the “Belt and Road”.